We've got answers to all of your burning questions about finding the perfect pet care taker for your furry family member!
How Do I Get Started?
The first step is to set up a new client meeting by clicking book now anywhere on our website and filling out the simple form. We will be in touch with you within one business day to schedule. We can schedule this within a week, often sooner. Once you've had your new client meeting you can begin requesting services and get on our schedule!
Are You Insured?
Yes, we carry liability insurance that covers our entire team. All of our staff members are employees covered by our worker's compensation policy. You never have to worry about someone being injured on your property because they are fully covered as our team members.
How Will You Access My Home?
We utilize lockboxes, keypads, and garage door pads to enter clients homes. We do not take keys into our possession. If you need help troubleshooting entry for a walker, please contact us - we can help!
When Will You Visit My Pet?
Each client selects a three hour time window for the walker to arrive. Puppies need more frequent potty breaks and more accurate timing for walks, and so we offer a 1 hour time window for puppies under 4 months. We also offer an add on service called "VIP Time Window" so that if you would like a narrow time window of 1 hour for your pet's visit, we can accommodate that.
How Will I Know Someone Has Cared For My Pet?
After every visit you will receive a detailed update through our client portal (and app if you decide to download it!) from your pet caretaker with photos describing all the fun adventures your pet had!
Who Will Care For My Pet?
We are a professional pet care company and operate as a team. Our team members go through a rigorous 7 stage hiring process to ensure they are the very best at what we do. We hire less than 1% of applicants. We train a few walkers on every client/pet to ensure continuity of service in the event one of our team members is out sick or has an emergency.
Are You Available On Evenings/Weekends?
We care for pets 365 days a year, including evenings and weekends. We have an additional $3 charge for visits after 5pm or on evenings and weekends, as we pay our team a premium rate for after hours care.
How Much Notice Do You Need To Book Services?
We ask for schedule requests on Wednesdays for the following Monday-Sunday to ensure your place on the schedule, but we always do our best to accommodate late and last minute requests! It is rare that we are not able to fit you in with a day's notice!
How Do I Make A Payment?
We automatically charge cards on a weekly basis for your services. No need to log in to make a payment!
Do You Have References?
We have dozens of five star reviews across many platforms. We have over a decade of experience and are trusted in hundreds of homes in the area. Please check reviews that our clients have given us on Google, Yelp, and NextDoor, and if you would like additional references, we are happy to provide those!
How Much Notice Should I Give To Cancel A Service?
Please let us know 24 hours before the beginning of your visit window so that we can offer your spot to another client. If less than 24 hours notice is given, you will still be charged for the visit.